OSS / BSS

In order to meet growing customer demand for new services, providers need to deliver new products at the blink of an eye, bill for the service, monitor customer experience, manage quality, and ensure revenue capture. OSS/BSS systems comprise a variety of software systems, which bridge business services and network operations.

Bell One will support you all the way, taking your project from concept to reality. Our deep vertical expertise in the telecom industry combined with multivendor partnerships makes us a leader in driving next-generation transformation.

Key Features

OSS

OSS systems are utilized in the actual operation and monitoring of the constituent parts that make up the network.
  • Fault Management
  • Performance Management
  • Network Resource Inventory (NRI)
  • Service Quality & Customer Experience Management
  • Service Level Management, monitoring of IT infrastructure
  • IT Inventory, configuration management
  • End-to-end Monitoring
  • Network Monitoring and Troubleshooting
  • Trouble Ticketing
  • Workforce Management
BSS

BSS systems are generally geared towards the operation of the business, such as order entry, order fulfillment, customer interaction (CRM), knowledge base, trouble ticketing.
  • Integration bus
  • ERP
  • Billing system
  • Payment systems
  • CRM
  • Customer Care
  • Workflow systems
  • Private offices and self-service portals
  • B2B portals
  • Order Management

Benefits

  • High availability and reliability, which are key requirements for monetizing digital services
  • Personalized response to customer needs
  • Flexible SLA and Partner management
  • Security Compliance
  • Cost optimization