Bell Integrator partners with IFS to empower telecom carriers with mobile workforce management solution
Deploying MWFM will enable telecom providers to automate the processes of generating instructions, sending them to mobile employees within the company's structural departments and monitoring their performance, thereby substantially increasing the efficiency of mobile resource utilization.
MWFM will provide telecom operators with a set of standardized interactive tools for facilitating communications between dispatchers and mobile service technicians. With MWFM, the management of telecom service providers can in real time monitor and analyze the reasons for delays and employee downtimes, set priorities for emergency and scheduled repairs and also get real-time information on the needs of business units for specific resources and structural arrangements to facilitate business development.
The automation of management processes helps optimize transportation routes and ensure an even distribution of workload between mobile employees, while increasing productivity and reducing transportation costs. This will have a positive impact on compliance with service level agreements (SLA) as well as on the overall quality of delivered telecommunication services.
The end users of the solution are dispatcher groups who issue work orders, mobile engineers, first level support teams (Helpdesk), and system administrators. They can obtain real-time information on work orders, required diagrams and documents, and upload status visualizations for sites and equipment to the solution.
"The competition for subscribers is becoming fiercer with every year. And the quality of communication services is often a crucial factor for the customer's decision on which telecom operator to choose," says Eugene Pozdnikov, managing director, Bell Integrator USA. "In collaboration with IFS, we are now providing telecom carriers with a modern toolkit for optimization of mobile workforce management, which will significantly increase the quality of telecommunication services."
"The MWFM solution from IFS aims to optimize business processes of our clients by increasing transparency of planning and control over mobile employees," says Andrey Nikolaev, General Director of IFS Russia & CIS. "We are excited to partner with Bell Integrator to empower telecom carriers with advanced Mobile Workforce Management solutions."
About Bell Integrator
Bell Integrator is a global consulting, technology services and outsourcing company delivering mission critical solutions that address most complex business and technology needs of large corporations in the finance, telecom, transportation and healthcare industries. Customers include carriers, such as VimpelCom (NYSE: VIP), MTS (NYSE: MBT), MegaFon (LSE: MFON) and Rostelecom (OTCQX: ROSYY), serving over 600m subscribers daily, top-tier global banks, including Citibank, Raiffeisen Bank, Societe Generale and others with average capitalization of over $10bn, large transportation and healthcare enterprises.
IFS™ is a globally recognized leader in developing and delivering business software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) that was founded in 1983 and currently has over 2,600 employees. IFS supports more than 2,200 customers worldwide from local offices and through partners in more than 60 countries.
Tags: IFS, partner, telecom, workforce management