Bell Integrator partners with IFS to empower telecom carriers with mobile workforce management solution
Deploying MWFM will enable telecom providers to automate the processes of
generating instructions, sending them to mobile employees within the company's
structural departments and monitoring their performance, thereby substantially
increasing the efficiency of mobile resource utilization.
MWFM will provide telecom operators with a set of standardized
interactive tools for facilitating communications between dispatchers and
mobile service technicians. With MWFM, the management of telecom service
providers can in real time monitor and analyze the reasons for delays and
employee downtimes, set priorities for emergency and scheduled repairs and also
get real-time information on the needs of business units for specific resources
and structural arrangements to facilitate business development.
The automation of management processes helps optimize transportation
routes and ensure an even distribution of workload between mobile employees,
while increasing productivity and reducing transportation costs. This will have
a positive impact on compliance with service level agreements (SLA) as well as
on the overall quality of delivered telecommunication services.
The end users of the solution are dispatcher groups who issue work
orders, mobile engineers, first level support teams (Helpdesk), and system
administrators. They can obtain real-time information on work orders, required
diagrams and documents, and upload status visualizations for sites and
equipment to the solution.
"The competition for subscribers is becoming fiercer with every
year. And the quality of communication services is often a crucial factor for
the customer's decision on which telecom operator to choose," says Eugene
Pozdnikov, managing director, Bell Integrator USA. "In collaboration with
IFS, we are now providing telecom carriers with a modern toolkit for
optimization of mobile workforce management, which will significantly increase
the quality of telecommunication services."
"The MWFM solution from IFS aims to optimize business processes of
our clients by increasing transparency of planning and control over mobile
employees," says Andrey Nikolaev, General Director of IFS Russia &
CIS. "We are excited to partner with Bell Integrator to empower telecom
carriers with advanced Mobile Workforce Management solutions."
About
Bell Integrator
Bell Integrator is a global consulting, technology services and
outsourcing company delivering mission critical solutions that address most
complex business and technology needs of large corporations in the finance,
telecom, transportation and healthcare industries. Customers include carriers,
such as VimpelCom (NYSE: VIP), MTS (NYSE: MBT), MegaFon (LSE: MFON) and
Rostelecom (OTCQX: ROSYY), serving over 600m subscribers daily, top-tier global
banks, including Citibank, Raiffeisen Bank, Societe Generale and others with
average capitalization of over $10bn, large transportation and healthcare
enterprises.
About
IFS
IFS™ is a globally recognized leader in developing and delivering business software for enterprise resource planning (ERP), enterprise asset management (EAM) and enterprise service management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) that was founded in 1983 and currently has over 2,600 employees. IFS supports more than 2,200 customers worldwide from local offices and through partners in more than 60 countries.
Tags: IFS, partner, telecom, workforce management
